Welcome to our Frequently Asked Questions section! Here you will find answers to the most common questions about our products, orders, shipping, and more. If you don't find what you're looking for, don't hesitate to contact us.
About Art Serene and Our Products
What is Art Serene?
Art Serene is an online store dedicated to offering canvas art that inspires serenity and transforms environments. Our curation focuses on works in the Organic Abstract Minimalism style with subtle nature touches, aligned with our philosophy "Where Art Meets Tranquility."
What is the style of art sold at Art Serene?
Our art follows the Organic Abstract Minimalism style with subtle nature touches. This means you will find paintings with soft and light colors, organic and geometric forms, subtle abstractions of natural elements, and clean, harmonious compositions.
Do the paintings come with frames?
No, our paintings are printed on high-quality canvas and are sold unframed. This offers a modern and versatile aesthetic, allowing you to customize the frame according to your taste and decor, or use them unframed for a more contemporary look.
What is the quality of the materials used?
At Art Serene, quality is paramount. Our paintings are printed on premium, heavy-duty canvas, ensuring vibrant colors and sharp details that stand the test of time. We use high-fidelity, eco-friendly inks that do not fade and are safe for your environment. Each piece is carefully inspected to ensure an impeccable finish.
How should I choose the size of the painting?
We recommend that you measure the space where you intend to place the painting. To assist you in your choice, we provide the exact dimensions in centimeters and inches on each product page.
Orders and Payment
How do I place an order?
Simply browse our collection, select the desired painting, choose the size, and add it to your cart. Follow the instructions at checkout to securely complete your purchase.
What payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard, American Express, etc.), as well as other secure payment options like Apple Pay and Google Pay, as indicated at checkout.
Is it safe to buy from Art Serene?
Yes, your security is our priority. Our website uses SSL (Secure Socket Layer) technology to encrypt your personal and payment data. All transactions are processed by secure payment gateways, and we do not store your credit card information on our servers.
Can I change or cancel my order after purchase?
Your order can be changed or canceled if it has not yet been processed or shipped. Please contact us as soon as possible via our email contact@artserene.com or contact form. Once the order is shipped, it will follow our return policy.
Shipping and Delivery
Where does Art Serene deliver?
We currently deliver to the United Kingdom, European Union, United States, Canada, Australia, and New Zealand. For more details on delivery areas and options, please consult our Shipping and Delivery Policy.
What is the delivery time?
Order processing time is 1-3 business days. Delivery times vary depending on the destination and selected shipping method. You can consult the estimated times in our Shipping and Delivery Policy.
How can I track my order?
Once your order is shipped, you will receive an email with the tracking code and a link to track the delivery in real-time. You can also check your order status on our tracking page.
What happens if my package arrives damaged?
If your painting arrives damaged, please contact us immediately (within 7 days of receipt) and provide clear photos of the damage to the product and packaging. We will arrange a free replacement or a full refund, according to your preference.
Will I be charged customs duties or import taxes?
For international deliveries, customs duties, import taxes, and tariffs may be applied by the destination country. These fees are the customer's responsibility. We recommend that you check your country's import policies before making a purchase.
Returns and Refunds
What is Art Serene's return policy?
You have 30 days from the date of product receipt to request a return or exchange, provided the product is in new, unused condition and in its original packaging. For more details, please consult our Return and Exchange Policy.
How do I request a return or exchange?
To initiate the process, contact us by email at contact@artserene.com or through our contact form, providing your order number and the reason for the return/exchange. Our team will provide the necessary instructions.
Who pays for return shipping?
Return shipping costs are generally the customer's responsibility, except in cases of defective, damaged products, or our error in shipping.
How long does it take to receive my refund?
After we receive and inspect the returned product, the refund will be processed within 3-5 business days to the original payment method. The time for the amount to appear in your account may vary from 5-10 business days, depending on your bank.
Contact
How can I contact Art Serene?
You can contact us through our contact form on the website or by sending an email to contact@artserene.com. Our business hours are Monday to Friday, 9 AM to 5 PM (UK time), and we strive to respond to all inquiries within 24 business hours.
Contact Information:
Address: 33 Holland Gardens, London, SE9 2AY, United Kingdom
Email: contact@artserene.com
Phone: +44123456789